Omni Channel

The Omni-Channel Experience

Our intuitive, user-centric omni-channel experience is a one-stop destination, where customers are cared for by a supporting cast of resources working in unison across a single robust platform to deliver exceptional benefits, meaningful solutions and comprehensive servicing.

Cross-channel delivery is backed by a modern, consolidated, globally connected customer relationship management (CRM) platform that encompasses data management, user preferences, analytics, email, chat, SMS, and telephony components. Every program can be tailored to take advantage of unique client offerings and to meet specific customer needs.

Clients can choose to enable omni-channel access allowing Customers to connect with lifestyle consultants through their channel of choice, be it traditional phone and email or via SMS, 3rd party messaging such as Facebook Messenger, WhatsApp, WeChat, LINE etc. or via bespoke chat and messaging implementation on web or native mobile apps. Users can access channel-relevant and channel-appropriate functionality to request a service, make a reservation or review request history and expect responsive and attentive service through their preferred channel of choice.

Privilege and Entitlement Management

Available exclusively to your customers, special privileges, additional rebates or discounts, and limited-time offers heighten the exclusivity of our solutions and value offered to your customers.

Our proprietary systems include a benefit and entitlement management database that, when integrated with a client or product data feed, can deliver the exact set of eligible offers and benefits. This platform is designed to quickly and accurately identify the specific offers your customers have access to, while also verifying eligibility, tracking entitlements, and reporting usage to measure program success.

Our comprehensive reconciliation and auditing mechanisms ensure that program usage stay true to client program objectives.

Information Management and Security

Aspire Lifestyles understands the tremendous scrutiny companies are under to maintain the security of customers’ personal information and privacy. Having been the first company in the loyalty solutions industry to achieve PCI compliance in 2006, we regularly undergo the required audits to maintain that status.

Our Global Contact Center and Data Center PCI DSS 3.2, ISO/ IEC 27001 and SOC 2 Type II Compliance includes:

  • End-to-End TLS 1.2 (PCI)
  • End-to-End Secured RTP (PCI) Protocol enabled
  • Secured Input IVR (PCI)

In addition, our globally and locally defined information security, data protection, and data privacy policies ensure that your customers can go freely and securely about their days never having to question the authenticity of their interactions.