Aspire Lifestyles Achieves Global Certification to ISO 9001: 2015 Quality Management System

Aspire Lifestyles, the global leading B2B Concierge service, has achieved global certification to ISO 9001: 2015 Quality Management System standard. The standard applies to all countries and locations globally.

The standard demonstrates the ability to consistently provide products and services that meet customer and regulatory requirements.

Mark Crawford, Head of Quality and Compliance with Aspire Lifestyles said, ‘We are committed to maintaining a high standard for best practice. Achieving the ISO 9001: 2015 Quality Management System is another step forward towards a global harmonisation in quality. The ISO certification ensures our clients receive a consistent experience across our service platform, wherever they may be in the world.”

ISO 9001 is based on the plan-do-check-act methodology and provides a process-oriented approach to documenting and reviewing the structure, responsibilities, and procedures required to achieve effective quality management in an organisation.

Concerning the Aspire Lifestyles team, the auditor commented: ‘Their commitment to providing service and continual improvement is very impressive and at an outstanding level.”

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About Aspire Lifestyles

With over 25 years’ experience, Aspire Lifestyles is a global leader in B2B benefit solutions and Concierge services.  Our wide range of custom-build programs is designed to anticipate the needs of our client’s most valued customers and delight them with every interaction.  We have over 1,800 Travel & Lifestyle Concierges in 24 fully owned centers across 21 countries, on-hand 24/7 to assist in over 30 languages.  From client services to training, marketing to product development, every Aspire Lifestyles location is fully staffed with the expertise necessary to ensure a best-in-class approach to innovative program design and delivery.  As a testament to our strong values and heritage, Aspire Lifestyles won the Leading Concierge Service Award at Wealth APAC – International Private Wealth Management (IPWM) Forum in both 2016 and 2017.  For more information, visit