Concierge


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Case Story

a special offering

The sacred Indian ritual of Nadayiruthal involves the offering of elephants to the gods and goddesses of local temples. Elephants selected for Nadayiruthal lead happy lives dedicated to the service of their chosen deity.

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In recent times, Nadayiruthal has become increasingly rare, losing favour to simpler offerings such as gold and silver. When a request was received by our Delhi Concierge team from a private-banking customer who wanted to perform such an offering, the significance of the gesture was truly understood.

Delhi engaged our Bangkok Concierge team to support the sourcing of the baby elephant from a trusted wildlife sanctuary in Thailand. Working together, the two teams leveraged one another’s local networks and language capabilities to seamlessly facilitate the transaction and safe transport of a baby elephant.

A few weeks later, a healthy baby elephant was presented to the temple. The customer was amazed and grateful to our client for the minor miracle we performed on their behalf.

Case Story

a special offering

The sacred Indian ritual of Nadayiruthal involves the offering of elephants to the gods and goddesses of local temples. Elephants selected for Nadayiruthal lead happy lives dedicated to the service of their chosen deity.

In recent times, Nadayiruthal has become increasingly rare, losing favour to simpler offerings such as gold and silver. When a request was received by our Delhi Concierge team from a private-banking customer who wanted to perform such an offering, the significance of the gesture was truly understood.

Delhi engaged our Bangkok Concierge team to support the sourcing of the baby elephant from a trusted wildlife sanctuary in Thailand. Working together, the two teams leveraged one another’s local networks and language capabilities to seamlessly facilitate the transaction and safe transport of a baby elephant.

A few weeks later, a healthy baby elephant was presented to the temple. The customer was amazed and grateful to our client for the minor miracle we performed on their behalf.

PRODUCT DETAILS
Concierge Services

Exceptional without exception

From everyday requests to the most extraordinary wishes, we stop at nothing to help your brand shine.

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Whether it be custom solutions, or perfectly suited Privilege suggestions for every customer engagement. A combination of trusted advice, access and value, complemented by personal, proactive and seamless multi-channel delivery is the key to driving customer engagement. In order to achieve this, we have evolved Concierge services from a basic dining, travel and ticket fulfilment service into a marketing platform.

Our services are strategic tools that clients use to acquire, grow and retain customers, while concurrently elevating the customer’s experience to a completely new level.

Concierge Services

Exceptional


without


exception

From everyday requests to the most extraordinary wishes, we stop at nothing to help your brand shine. Whether it be custom solutions, or perfectly suited Privilege suggestions for every customer engagement. A combination of trusted advice, access and value, complemented by personal, proactive and seamless multi-channel delivery is the key to driving customer engagement. In order to achieve this, we have evolved Concierge services from a basic dining, travel and ticket fulfilment service into a marketing platform.

Our services are strategic tools that clients use to acquire, grow and retain customers, while concurrently elevating the customer’s experience to a completely new level.

CASE STORY
Concierge Services

We know no limits

Informed research to uncover hidden gems, complex travel itinerary planning, securing reservations at top chef’s tables, or arranging once-in-a-lifetime bucket list experiences.

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Whatever the occasion calls for, our Lifestyle Concierges are on hand around the world and around the clock to fulfil all manners of requests, including (but not limited to):

  • Dining Reservations and Culinary Experiences
  • Travel Planning and Custom Itineraries
  • Live Event Access (Sports, Concerts, Award Shows)
  • Creative Gifting Services
  • Personal Shopping
  • Fitness and Lifestyle (Spa, Wellness, Personal Trainers)
  • Reminder Services
  • Coach or Tutor Sourcing
Concierge Services

We know no limits

Informed research to uncover hidden gems, complex travel itinerary planning, securing reservations at top chef’s tables, or arranging once-in-a-lifetime bucket list experiences. Whatever the occasion calls for, our Lifestyle Concierges are on hand around the world and around the clock to fulfil all manners of requests, including (but not limited to):

  • Dining Reservations and Culinary Experiences
  • Travel Planning and Custom Itineraries
  • Live Event Access (Sports, Concerts, Award Shows)
  • Creative Gifting Services
  • Personal Shopping
  • Fitness and Lifestyle (Spa, Wellness, Personal Trainers)
  • Reminder Services
  • Coach or Tutor Sourcing
Concierge Services

A Passion for Excellence

We believe that the most essential concierge skills cannot be taught.

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So to provide your customers with the best possible service, we hand select Lifestyle Concierges that possess what we call “Concierge DNA”.

These Lifestyle Concierges possess a deep local knowledge that comes from genuine curiosity and innate resourcefulness, which is complemented by a rigorous training curriculum, mentoring and ongoing Experiential Learning programmes. Their powerful connections, passion for key lifestyle categories, and last but not least, their desire to exceed expectations, thrills our customers with every request they fulfill.

Concierge Services

A Passion


for Excellence

We believe that the most essential concierge skills cannot be taught. So to provide your customers with the best possible service, we hand select Lifestyle Concierges that possess what we call “Concierge DNA”.

These Lifestyle Concierges possess a deep local knowledge that comes from genuine curiosity and innate resourcefulness, which is complemented by a rigorous training curriculum, mentoring and ongoing Experiential Learning programmes. Their powerful connections, passion for key lifestyle categories, and last but not least, their desire to exceed expectations, thrills our customers with every request they fulfill.

Concierge Services

Access Beyond The Ordinary

Delivering differentiated access and value is the key to inspiring your customers. That’s why we’ve invested in building a strong global Partnership Development Team.

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With extensive experience and an in-depth knowledge of affluent consumers and their respective markets, our team has built a Global Partner Network with the most interesting and appealing purveyors around the world. Through this network, our Lifestyle Consultants can consistently deliver exceptional Privileges that appeal to the unique needs of your most valued customers.

World Class Support

In addition to our 22 Aspire Lifestyles Centres in 19 countries, we also partner with best-in-class medical and travel security experts from within our parent company International SOS. As the world’s leading international medical and travel security assistance company, International SOS offers highly qualified doctors and nurses, multi-lingual coordinators and logistics experts as well as a global network of more than 73,000 accredited medical and security providers.

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Concierge Services

Access Beyond The Ordinary

Delivering differentiated access and value is the key to inspiring your customers. That’s why we’ve invested in building a strong global Partnership Development Team.

With extensive experience and an in-depth knowledge of affluent consumers and their respective markets, our team has built a Global Partner Network with the most interesting and appealing purveyors around the world. Through this network, our Lifestyle Consultants can consistently deliver exceptional Privileges that appeal to the unique needs of your most valued customers.

World Class Support

In addition to our 22 Aspire Lifestyles Centres in 19 countries, we also partner with best-in-class medical and travel security experts from within our parent company International SOS. As the world’s leading international medical and travel security assistance company, International SOS offers highly qualified doctors and nurses, multi-lingual coordinators and logistics experts as well as a global network of more than 73,000 accredited medical and security providers.